Quick guide to shipping & returns:
UK shipping: € 3,90
Europe shipping: € 4,90
Rest of the world: € 5,90.
FREE worldwide shipping on all orders over € 75.
60 day returns for any reason
We ship to nearly every country in the world! We offer a tracked shipping option, where you can track your package online and the contents of your package are insured. We are very excited to be able to offer free worldwide shipping on orders over € 75!
With tracked shipping, you can track your package online to see the progress, and your package is insured. To view our shipping rates and transit times, use the table below.
|Shipping cost||Transit time*|
|UK||€ 3,90||1 - 3 days|
|Europe||€ 4,90||3 - 5 days|
|World||€ 5,90||5 - 7 days|
* : the transit time is an estimate, and shown in work days. Actual shipping time can vary by country and destination and is dependent on customs clearance.
When will my order be shipped?
We ship orders Monday - Friday around 17:00 (5PM) UK time. Usually you will get your shipping notification between 18:00 - 19:00 (6 - 7PM).
How can I save on shipping costs?
We know shipping costs are the worst part of online shopping, so we are very excited to offer free worldwide shipping on orders over € 75! You can shop your heart out, or place an order with multiple people. Ask your pole buddies to order with you, and get free shipping!
After receiving your order, you can return any items you don't want up to 60 days later to have your items refunded, for any reason. If you return your entire order within 14 days of receiving it, you will get your initial shipping costs back as well.
Condition of the returned items
The clothes will need to be in new, unworn condition with tags attached. If they are damaged, dirty, have missing tags, or are in another way no longer in salable condition, we cannot accept your return. If you return your items late, we will also not be able to accept your return.
The return shipping costs are always at your own expense. We don't refund return shipping costs, unless you have received an incorrect or faulty item. We only refund initial shipping costs when you return all the items in your order within 14 days after delivery. Note that customs duties are non refundable.
If you received free shipping on an order over € 75, and because of a return your total order value is now under € 75, we will subtract the shipping cost (listed above) from your refund amount.
You should expect to receive your refund within 3 weeks after we receive your return. In many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
How to return an item
Step 1: let us know
First, let us know you wish to return your item. You can do this by contacting us.
Step 2: fill out the returns form
You can find our returns form below. Print it, fill it out completely and accurately and include it with your return shipment.
[ Returns form currently unavailable, please send package without form ]
Step 3: package your items properly
Use the original packaging, or package the items yourself in a safe way to prevent damages on the way. A well-sealed bubble wrap envelope should do the trick.
Step 4: mail the items
Mail your items to our return address:APEX polewearUnit 21, Wells HouseWell WalkNW3 1LELondonUnited Kingdom
Make sure you have included your returns form inside the package, and that you have added your own name and address as sender on the package. To prevent your items from getting lost in transit, we highly recommend you use a trackable service when returning your items.
What happens next
When we receive your returns, we will review the condition of all items and process you returns form. Once your return has been approved, we will refund your money to the payment method you used to place the order.