* For our full returns policy, view our page Shipping & Returns

Returns

After receiving your order, you can return any items you don't want up to 14 days later to have your items refunded. If you return your entire order, you will get your initial shipping costs back as well.

Condition of the returned items

The clothes will need to be in new, unworn condition with tags attached. If they are damaged, dirty, have missing tags, or are in another way no longer in salable condition, we cannot accept your return. If you return your items late, we will also not be able to accept your return.

Shipping costs

The return shipping costs are always at your own expense. We don't refund return shipping costs, unless you have received an incorrect or faulty item. We only refund initial shipping costs when you return all the items in your order within 14 days after delivery. Note that customs duties are non refundable.

Refund

You should expect to receive your refund within 3 weeks after we receive your return. In many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.

How to return an item

Step 1: let us know

First, let us know you wish to return your item. You can do this by filling out our contact form.

Step 2: fill out the returns form

You can find your returns form here. Fill it out completely and accurately and include it with your return shipment.

Step 3: package your items properly

Use the original packaging, or package the items yourself in a safe way to prevent damages on the way. A well-sealed bubble wrap envelope should do the trick.

Step 4: mail the items

Mail your items to our return address:

APEX polewear
KNSM-laan 392
1019 LN Amsterdam
The Netherlands

Make sure you have included your returns form inside the package, and that you have added your own name and address as sender on the package. To prevent your items from getting lost in transit, we highly recommend you use a trackable service when returning your items.

What happens next

When we receive your returns, we will review the condition of all items and process you returns form. Once your return has been approved, we will refund your money to the bank account on which you made the order.