Frequently Asked Questions (FAQ)
Find all your frequently asked questions here. We answer all your questions about sizing, shipping and returns, payment, delivery, terms and conditions, and product information.
How do I choose the right size?
When choosing what size to buy, you can consult our size chart. The clothes have some stretch, so you don't have to worry about having the exact same measurements.
I'm between sizes, which size should I pick?
If you're in between two sizes, you can choose either of the two. If you want a comfortable fit, choose larger, and if you want a snug fit, choose smaller. Because of the stretch fabric, both will fit you.
Which payment methods do you accept?
We accept all mayor credit cards, PayPal, BanContact, bank transfer, iDeal, and Sofort Banking.
What is your bank information?
Our bank account number is: NL96KNAB0257616306
Sometimes you also need the BIC and/or address of the bank and intermediary bank. The name of the bank is Knab (BIC: KNABNL2H, address: Capellalaan 25, 2132 JK Hoofddorp, The Netherlands) and the intermediary bank is ABN Amro (BIC: ABNANL2A, address: Gustav Mahlerlaan 10, 1082 PP Amsterdam, The Netherlands).
Which countries do you ship to?
We ship worldwide!
Where do you ship from?
We ship all orders from Amsterdam, in the Netherlands.
What are your shipping rates?
Shipping is free on all orders over € 30 in The Netherlands, over € 75 in zones 1 and 2, and over € 150 worldwide! For smaller orders, shipping costs start at € 2,90. For a full list of shipping rates, visit our page Shipping & Returns.
How long will it take to get my items?
We ship orders on weekdays. If you order early in the day, we will usually ship it the same day. Shipping takes between 1 and 15 days, depending on where you live. For shipping estimates, see our page Shipping & Returns.
Can I return my order?
You can return your order (or items in your order) within 60 days, given that all items are in new, unworn condition. View our entire returns policy here.
How do I return my order?
For information on how to return your order, please visit our page Shipping & Returns.
Where are APEX polewear clothes produced?
All our clothes are ethically produced in Portugal. To read more about this topic, read the blog post Where are my clothes made?
How do I wash my clothes?
Our clothes should be washed cold (30°C) on a gentle cycle. They cannot go in the dryer, and we recommend washing them inside out. To keep your clothes looking good for longer, you can hand wash them or use a washing bag.
What fabric are my clothes made of?
Our clothes are made from a 4-way stretch fabric made of polyester and elastane.
Customer Service and contact
How do I reach you?
When will I get a response?
We always try our hardest to reply to all messages right away. During weekdays, you should get a response within a few hours.
Policies and legal information
Where can I find your terms and conditions?
You can read our terms and conditions here.
Where can I find your address / Chamber of Commerce information / VAT number / bank account number?
All this information can be found on our page Company Information.