FREE WORLDWIDE SHIPPING ON ORDERS OVER € 100

Frequently Asked Questions (FAQ)


Find all your frequently asked questions here. We answer all your questions about sizing, shipping and returns, payment, delivery, terms and conditions, and product information.

Overview

Sizing
Payments
Shipping
Returns
Clothing information
Customer Service and contact
Policies and legal information

Sizing

How do I choose the right size?

When choosing what size to buy, you can consult our size chart. The clothes have some stretch, so you don't have to worry about having the exact same measurements.

I'm between sizes, which size should I pick?

If you're in between two sizes, pick the larger of the two. 

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Payments

Which payment methods do you accept?

We accept all mayor credit cards, PayPal, BanContact, bank transfer, iDeal, and Sofort Banking.

Why am I seeing "Mollie" on my bank transaction list?

Our payments are processed by Mollie, a Dutch payment provider. They enable us to accept payments through our website.

What is your bank information?

Our bank account number is: NL96KNAB0257616306

Sometimes you also need the BIC and/or address of the bank and intermediary bank. The name of the bank is Knab (BIC: KNABNL2H, address: Capellalaan 25, 2132 JK Hoofddorp, The Netherlands) and the intermediary bank is ABN Amro (BIC: ABNANL2A, address: Gustav Mahlerlaan 10, 1082 PP Amsterdam, The Netherlands).

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Shipping

Which countries do you ship to?

We ship worldwide!

What are your shipping rates?

Shipping costs start at € 4,90. For a full list of shipping rates, visit our page Shipping & Returns.

How can I save on shipping?

Since we are a brand new polewear company, we are not yet able to give very cheap or free shipping. To save on shipping, we suggest placing an order with multiple people. Ask your pole buddies if they want to order as well, and split the shipping costs! As we grow, we will keep evaluating shipping costs and try to make them as low as possible for you. We will keep you updated on any reductions in shipping costs.

How long will it take to get my items?

We ship orders on weekdays. If you order early in the day, we will ship it the same day! Shipping takes between 1 and 15 days, depending on where you live. For shipping estimates, see our page Shipping & Returns.

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Returns

Can I return my order?

You can return your order (or items in your order) within 60 days, given that all items are in new, unworn condition. View our entire returns policy here.

How do I return my order?

For information on how to return your order, please visit our page Shipping & Returns.

Where do I ship my return?

You can ship your return to:

APEX polewear
Flat 7, Vision House
50 Peerless Street
London
EC1V 9AW
United Kingdom

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Clothing information

Where are APEX polewear clothes produced?

All our clothes are ethically produced in Europe - in The Netherlands and Portugal. To read more about this topic, read the blog post Where are my clothes made?

How do I wash my clothes?

Our clothes should be washed cold (30°C) on a gentle cycle. They cannot go in the dryer, and we recommend washing them inside out. To keep your clothes looking good for longer, you can hand wash them.

What fabric are my clothes made of?

Our clothes are made from a 4-way stretch fabric made of 90% polyester and 10% elastane.

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Customer Service and contact

How do I reach you?

The quickest way to reach us is by filling out our contact form. However, if you want, you can also send us an email at info@apexpolewear.com.

When will I get a response?

We always try our hardest to reply to messages right away. During weekdays, you should get a response within 24 hours.

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Where can I find your terms and conditions?

You can read our terms and conditions here.

Where can I find your privacy policy?

Our privacy policy can be found here.

Where do I read your cookie policy?

You can find our cookie policy here.

Where can I find your address / Chamber of Commerce information / VAT number / bank account number?

All this information can be found on our page Company Information.

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